FAQ. Have questions? We have answers. If you need to contact us, you can reach out here.
ORDERS
How can I purchase Andustrial products?
You can purchase Andustrial products through our website or by contacting our customer service team at hello@andustrial.com
Can I get a quote for a custom product?
Yes, Andustrial offers custom product quotes for bulk quantities. Simply contact our customer service team at hello@andustrial.com with your requirement and we will provide you with a quote.
When will my order ship?
The processing time for Andustrial products is 1-4 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way. If you have any questions, please feel free to contact our customer experience team at hello@andustrial.com
Can I cancel my order?
We are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Once your order starts shipping, you can start the return process here! All domestic returns are completely covered, and your refund will be issued to your original form of payment.
The shipping address on my order is incorrect! Can I change it?
We are not able to update a shipping address once an order has been placed. Once your order has been placed, we highly suggest making changes through the carrier! Please feel free to contact us at hello@andustrial.com if you have any questions or if you're not able to make these changes through the carrier.
How do I modify the items in my order?
We are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return the items in your original order here! All domestic returns are completely covered, and your refund will be issued to your original form of payment.
REFUND AND EXCHANGES
What are your return and exchange policies?
We stand behind the quality of our products and are confident you will love your Andustrial product. If you are unhappy with your order, we will gladly accept returns for items purchased on our site 30 days of purchase. At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order! At this time, we are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call/Sale section. Shipping fees for domestic returns are not completely covered, and all returns can be refunded to the original method of payment or issued through store credit. If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. Andustrial reserves the right to limit service to customers that show excessive return activity.
How can I return my items if I don't have a printer?
If you don't have a printer at home, no worries! Once you initiate a return, you will have the option to print your label or scan a QR code to retrieve a label. All you have to do is pack up your item(s) and show the QR code at a drop-off location. Fedex locations with FedEx services will print the label for you and ship your return back to us. If you have any questions, please feel free to contact us via Live Chat or hello@andustrial.com
Can I still return an item if it's been used?
We accept returns in any condition within 30 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you use an item, try it out, and decide it's just not for you, we can definitely still initiate a return.
PAYMENTS
Why are there taxes charged on my order?
Several states have legislation to charge taxes on online orders entering their state. This is determined and applied by each individual state. You may see the taxes on your online purchases listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments. We do understand there is some confusion over these charges, and we want to assure you, we would never impose any unnecessary fees. We strive to provide the best possible experience for our customers; however, we have no control over these taxes.SHIPPING
I selected an expedited shipping option, so why hasn't my order shipped yet?
Expedited shipping refers to the transit speed, not the processing time at our warehouse. The current processing time for orders is 1-4 business days (depending on what you ordered). Once an order has left our warehouse, the delivery speed will be based on the shipping option chosen at checkout. Please note that expedited shipping fees are not eligible for refund.Which shipping carriers do you use?
At this time, we ship with UPS for domestic orders and UPS and Canada Post for international orders. Detailed options will be outlined at checkout, but please feel free to contact our support team at hello@andustrial.com for full shipping information.My order was marked as delivered, but it's not here! What do I do?
If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery. Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at hello@andustrial.com and we will find a solution! Please be aware, lost packages must be reported within 14 days of the marked delivery date.WARRANTY
What's the difference between a return and a warranty claim?
A return is when you send back your product for a refund, no questions asked. A warranty claim is filed for any manufacturing defect on your item. Warranty claims are reviewed by our team, and if your item qualifies, you will be offered a replacement or refund.How do I file a warranty claim?
If you would like to submit a warranty claim, you can reach out to our customer services team at hello@andustrial.com with your name and order ID. You may be prompted to complete a form by our team. Once you submit the form, someone from our team will reach back out to work towards the best solution for you. Please keep in mind, in order to assess the claim, we may need a photo of the defective product.INTERNATIONAL
Do you ship internationally?
We ship all over the world! You can head to the checkout section of the site and enter your address to see if we ship to your location and how much it will cost to get there. Currently, we ship to: Canada, Hong Kong, Australia, Singapore, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Israel, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, South Korea, Sweden, Switzerland, United Kingdom, & US Minor Outlying Islands. Keep in mind, there may be additional duties and taxes to pay upon the arrival of your package. Please also note, we cannot refund original shipping fees on any international returns.Are your prices in USD?
All the prices on the site are in USD and our payment systems process orders in USD. The conversion rate to your currency will happen through your bank or credit card. Please note that we are not responsible for changes in exchange rates.Will I have to pay duties or taxes on my international order?
All orders shipping outside of the United States will have a variable shipping fee according to the weight of the product. There may also be additional duties and taxes to pay upon the arrival of your package.What is your return policy for international customers?
We stand behind the quality of our products. If you are unhappy with your order, we will gladly accept returns for items purchased on our site within 30 days of purchase. Returns are refunded to the original method of payment, but please note, we cannot refund shipping fees on any international returns. Outside of Canada, we cannot create return labels for international orders through our returns platform, so please email our Customer Experience Team at hello@andustrial.com if you would like to initiate a return. We will work together to find the best solution for you.- Choosing a selection results in a full page refresh.
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